Guest Issues Get Lost. Then They Go Public.
A guest mentions a broken AC at breakfast. The server passes it on verbally. By afternoon nothing has been done — and by checkout, they're writing a 2-star TripAdvisor review.
- Verbal handoffs mean issues vanish between shifts
- No record = no accountability = no fix
- Management only hears about issues after the guest has left
- One unresolved issue can cost 10 future bookings
- Staff have no simple, fast tool to escalate on the spot
From Issue to Resolution in Minutes
A simple four-step loop that ensures no guest issue slips through the cracks.
Guest Reports an Issue
A guest mentions a problem to any staff member — at the pool, in the restaurant, or at the front desk.
Staff Logs It in 30s
The employee opens StayOps HQ, selects department and category, describes the issue, sets severity, and submits.
Manager Is Alerted Instantly
High and critical issues trigger a real-time alert. The issue appears live on the dashboard within seconds.
Issue Tracked to Resolution
Management assigns, marks in progress, and closes it when resolved — all before the guest checks out.
Everything You Need to Close Every Issue
Built for the operational pace of a luxury hospitality environment.
30-Second Logging
Staff log a guest opportunity in under 30 seconds. Department, category, description, severity — one screen, no friction.
Severity Triage
Four levels — Low, Medium, High, Critical — so management always knows what to tackle first and can respond proportionally.
Real-Time Dashboard
Every issue appears on the management dashboard the moment it is submitted, with live status tracking from open to resolved.
By-Department Breakdown
Instantly see which departments are generating the most open issues, so you can spot systemic problems and intervene early.
Instant Manager Alerts
High and critical issues trigger an immediate toast alert to management — no more waiting to find out about serious problems.
AI Pattern Detection
Pro plan: AI identifies recurring patterns, repeat issues by room or department, and surfaces prioritised recommendations.
What Hospitality Leaders Are Saying
From GMs and operations directors who ran the pilot programme.
"We used to run the morning briefing from memory and WhatsApp screenshots. Now we run it from StayOps HQ. Every issue from the night before is logged, assigned, and either resolved or escalating. It changed how we start every single day."
"The 30-second logging is real. Our beach staff are not tech people — they log an issue between guest interactions without thinking about it. Before StayOps HQ we were losing at least three issues per shift to verbal handoffs that never reached management."
"What convinced me was the severity triage. A broken safe and a noisy AC are not the same problem, but our old system treated them identically. Now my team knows exactly what to drop everything for and what can wait until after service."
Built for This. Not Bolted On.
Most hotels track issues with paper, spreadsheets, or WhatsApp. Here is how that compares.
Start Resolving Issues in Minutes
No setup fees. No long-term contracts. 14-day free trial on all plans.
- Up to 3 departments
- Real-time issue logging
- Live management dashboard
- Severity triage
- Up to 5 staff accounts
- Unlimited departments
- AI pattern detection
- Instant alert system
- Issue assignment
- Up to 25 staff accounts
- Priority support
- Unlimited properties
- Cross-property benchmarking
- Custom AI fine-tuning
- PMS / POS integrations
- Dedicated success manager
- White-label option
Common Questions
Everything you need to know before getting started.
Stop Letting Guest Issues Turn Into Bad Reviews
Give your team the tools to capture every issue in real time — and give your managers the clarity to fix them before the guest checks out.